Privacy Policy

1. Who We Are

oh! Bhutan Tours and Trek ("we", "us", "our") is a licensed Bhutanese tour operator based in Thimphu, Bhutan. We operate the website at www.ohbhutan.com.

We are committed to protecting your personal information and being transparent about how we use it. This policy explains what we collect, why we collect it, and how we handle it.

2. Information We Collect

We only collect information you voluntarily provide to us through our contact form:

• Your full name
• Your email address
• Your home country
• Your WhatsApp or phone number (optional)
• Your preferred tour type, travel dates, number of travellers, and trip duration
• Any special requirements or wishes you share with us

We also collect anonymous usage data automatically via Google Analytics (see Section 6).

We do not collect payment details, passport information, or any sensitive personal data through this website.

3. How We Use Your Information

The information you submit through our contact form is used solely to:

• Respond to your travel enquiry
• Plan and propose a customised Bhutan itinerary for you
• Communicate with you about your booking or trip

We do not use your information for marketing emails, newsletters, or any automated communications without your explicit consent.

4. How We Share Your Information

We do not sell, rent, or trade your personal information to any third parties.

Your enquiry is delivered to our team via Web3Forms, a secure third-party form submission service. Web3Forms processes your data only to deliver the form submission and does not store or share it. You can view their privacy policy at web3forms.com/privacy.

We may also be reachable via WhatsApp — any conversation there is handled under WhatsApp's own privacy terms.

5. Data Storage & Security

Your enquiry details are received in our email inbox (hello@ohbhutan.com) and stored only as long as necessary to handle your booking or trip enquiry. We use Google's secure email infrastructure.

We do not operate a database of customer records on this website. No personal data is stored on our web server.

6. Cookies & Analytics

This website uses cookies to improve your experience and understand how visitors use the site. When you first visit, a cookie consent banner is shown — you can accept or decline.

Google Analytics (GA4) — We use Google Analytics to collect anonymous data about site visits, including pages viewed, time on site, device type, and approximate country. This data does not identify you personally. Google Analytics sets cookies on your browser to track sessions. You can opt out at any time by declining on the cookie banner or by installing the Google Analytics Opt-out Browser Add-on.

Google Fonts — Fonts are loaded from Google's servers, which may log your IP address. See Google's Privacy Policy for details.

No advertising cookies — We do not use Facebook Pixel, advertising networks, or any remarketing cookies.

Your cookie preference is stored in your browser's local storage. You can clear it at any time by clearing your browser data.

7. Your Rights

Depending on where you are located, you may have the right to:

• Request access to any personal information we hold about you
• Ask us to correct inaccurate information
• Ask us to delete your information
• Withdraw consent to being contacted

To exercise any of these rights, simply contact us at the email below and we will respond within 7 days.

8. Children's Privacy

Our website is not directed at children under the age of 16. We do not knowingly collect personal information from children. If you believe a child has submitted information through our form, please contact us and we will delete it immediately.

9. Links to Other Websites

Our website contains links to external sites (such as the Department of Tourism of Bhutan and WhatsApp). We are not responsible for the privacy practices of those sites and encourage you to read their privacy policies.

10. Changes to This Policy

We may update this privacy policy from time to time. Any changes will be posted on this page with an updated date at the top. We encourage you to review this page periodically.